Thailand taxi complaints: DLT service and 1584
Save the plate, time, pickup place and trip record. Report a transport problem through DLT’s TAXI ดีพร้อม service or 1584; immediate danger needs emergency help first.
Verify the taxi and submit a complaint
- Save the vehicle plate, trip time, pickup and destination, fare and a short factual description. Keep any receipt, booking record or relevant screenshot.
- Use DLT’s TAXI ดีพร้อม service to check a vehicle or driver QR record and follow its complaint instructions.
- Keep the submission reference and use the service’s status function. For DLT transport assistance, call 1584; this is not an emergency number.
For immediate danger, seek emergency help first: see Thailand emergency numbers. Do not confront a driver to obtain missing evidence.
After you submit
Keep the complaint reference and check its status through the service. Explain what happened in factual terms and attach relevant records when requested. A submission does not establish a refund or enforcement outcome.
Do not post someone’s private details as a substitute for a report. For an app-booked trip, keep the app’s support reference too.
Sources checked 8 October 2026. Confirm changing details for your travel date.